Linking A Tag Or Card

How do I activate a Wallet Card?

Linking a wallet card to your account is the same easy steps as linking a tag! Wallet cards can only be linked to one profile. If you have multiple pets, we suggest creating a pet profile to link to the card that is a group or family photo of your pets. Follow the same steps you used to add one pet, but include the names of all your pets and a picture that includes all your pets if possible. If you need a wallet card deactivated so it can be linked to a family profile, please email our support...

I tried activating my pet's tag, but it says it is linked to another pet. What do I do?

Please send a picture of your tag to our support team at support@pethub.com (mailto:support@pethub.com) and they can look into this and sort it out for you!

I tried linking my pet's tag and it says it's invalid?

I am sorry to hear you are having issues with the tag activation process. If you are getting an Invalid Tag ID Error, please check to be sure it isn't already activated on your pet’s account. If it isn't activated sometimes numbers are confused for a letter, or vice versa. Here are some of the most commonly confused characters: - Zero for the letter "O" - One for the letter "I" - Two for the letter "Z" - Three or Eight for the letter "B" - Five for the letter "S" - Letter "I...

Can I transfer my pet's tag to another pet?

If you received your PetHub tag from a municipality, that tag is most likely also your pet's license! This means we are unable to transfer it to another pet. You can however get PetHub tags for your other pets by getting them licensed as well! In order to make sure we give you the correct information, please reach out to our support team at support@pethub.com (mailto:support@pethub.com)

How do I activate my pet's new tag?

We have a super easy activation process! If you are an existing user, follow the steps below: - Sign in to your PetHub account. - Click the blue "Activate An ID Tag or Card" button below your pet's photo. - Fill in the tag ID and CAPTCHA code and click "Activate". If you are new to PetHub, follow these steps: - Go to PetHub.com - Click the grey "Activate My Pet's New Tag" button. - Follow the steps to creating your account, setting up your pet profile, and activating your ...