Linking A Tag Or Card

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How do I activate a Wallet Card?

Linking a Wallet Card works the same way as linking a tag — just follow the activation steps in your account and attach it to a pet profile. A Wallet Card can only be connected to one profile at a time. If you have multiple pets, we recommend creating a shared “family” profile for the card: - Add a new pet profile - Include all your pets’ names in the profile - Upload a group photo if possible - Then link the Wallet Card to that profile If your card is already attached to another pet a...

I tried activating my pet’s tag, but it says it’s linked to another pet. What should I do?

No worries — this is an easy fix. Just email our support team at support@pethub.com with a clear photo of the QR code side of the tag. We’ll take a look and get it ready for you to activate.

I tried linking my pet’s tag and it says the tag ID is invalid. What should I do?

This usually comes down to a small typo — the characters on tags can be easy to mix up. First, double-check a couple things: - Make sure the tag isn’t already activated on your pet’s account - Enter the exact letter/number sequence printed directly under the QR code on the tag - Include all prefixes, dashes, letters, and numbers Common mix-ups we see: - 0 (zero) vs O or 8 - 1 vs I - 2 vs Z - 3 or 8 vs B - 5 vs S - I/i vs L If it still won’t activate, email support@pethub.com...

Can I transfer my pet's tag to another pet?

If your PetHub tag was issued by a city or municipality, it usually doubles as your pet’s official license. Because of that, it can’t be reassigned to a different pet. If you have other pets who need tags, they’ll just need to be licensed through your local municipality as well. If you’re unsure whether your tag falls into this category or need help, email support@pethub.com and we’ll gladly take a look.

How do I activate my pet's new tag?

Activation is quick — you’ll just link the tag to your pet’s profile. --------------------------------------------------------------- If you already have a PetHub account - Sign in at pethub.com (or go to pethub.com/go and choose Existing Account) - Find your pet’s photo - Click the orange Activate An ID Tag or Card button - Enter the tag ID and CAPTCHA, then click Activate --------------------------------------------------------------- If you’re new to PetHub - Go to pethub.com/go...