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Frequently Asked Questions
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General Questions
My pet already has a microchip — why do they need a PetHub tag too?
I got a notification that my pet’s tag was scanned — but I didn’t scan it. What happened?
Do PetHub tags work internationally?
and 7 more ...
Linking A Tag Or Card
How do I activate a Wallet Card?
I tried activating my pet’s tag, but it says it’s linked to another pet. What should I do?
I tried linking my pet’s tag and it says the tag ID is invalid. What should I do?
and 2 more ...
Lost & Found Pets
I found a pet — what should I do?
My pet is missing — what should I do?
Personal Account Information
I need a new password — what do I do?
I don't want my information public, what can people see?
How do I add additional phone numbers to my pet's profile?
and 1 more ...
Pet Profile Information
I need my pet’s vaccination records — where can I get them?
How do I add a picture to my pet's profile?
How do I add another pet to my profile?
and 1 more ...
Premium & Basic Subscriptions
How do I cancel my Premium subscription?
What’s the difference between Basic and PetHub+?
Municipalities & Licensing
Is this my pet’s new license or rabies tag?
I already paid for my pet’s license — why is the website asking me to pay again?
Orders, Returns, & Replacements
I need to return a product I purchased — what should I do?
My pet’s tag is damaged — how do I get a replacement?