We're sorry to hear you are having issues with the tag activation process.
If you are getting an Invalid Tag ID Error, please check to be sure it isn't already activated on your pet’s account.
If it isn't activated already, we have found that sometimes numbers are confused for a letter, or vice versa. Here are some of the most commonly confused characters:
- Zero for the letter "O" or the number "8"
- One for the letter "I"
- Two for the letter "Z"
- Three or Eight for the letter "B"
- Five for the letter "S"
- Letter "I/i" for the letter "L"
If you need more assistance, please reach out to our support team at email@example.com and include a clear photo of the QR code-side of your pet's tag. They will happily assist you!