I already paid for my pet’s license — why is the website asking me to pay again?

The payment you made to your city or municipality covers your pet’s license.

During account setup, you’ll see an option to upgrade to PetHub+. That’s completely optional and separate from licensing. It adds extra features like:

  • Lost pet shelter alerts

  • Map location alerts when the tag is scanned

  • Additional protections and perks

Every PetHub tag still works with our free Basic service, so you don’t have to purchase Premium unless you want those extras.

You can compare both at pethub.com/pricing.