My pet is missing — what should I do?

Take a breath, then start taking action right away. The faster you spread the word, the better your chances of bringing them home.


1) Create a Lost Pet Poster

  1. Log into your PetHub account

  2. On your pet’s profile homepage, open the Actions tab

  3. Select Report Missing/Found

  4. Follow the steps to file a Missing Pet Report

Once submitted, you can:

  • Print a lost pet poster

  • Share it directly to social media

If you have Premium Service, you’ll also be able to send a digital lost pet alert to local shelters.


2) Contact local shelters

Call and visit shelters near where your pet was last seen. Don’t rely on just one — check multiple nearby facilities and continue checking regularly.


3) Start searching the right way

Go to the last known location and:

  • Bring favorite treats and toys

  • Call calmly — avoid chasing if you see them (frightened pets may run)

  • Give them time to recognize you and come to you


Helpful reading

We also have step-by-step guides that can help your search:

  • Finding Your Lost Pet

  • Finding Pets Who Ran Away From Shock

  • Tagging Your Car To Find A Lost Pet

  • Creating An Intersection Alert For Lost Pets

Time matters — start immediately and keep checking the area often.