Thank you for stopping to help — you’re already making a huge difference for that pet and their person.
1) Check the tag
Look for a PetHub tag on the collar.
If it has a QR code:
Open your phone’s camera and point it at the code, then tap the link that pops up. You’ll see the pet’s profile with the contact info the owner has chosen to share.
If there’s a phone number on the tag:
Call it. Our 24/7 call center will connect you directly with the owner.
2) If you can’t reach the owner right away
Keep the pet safe and secure if you’re able
Avoid removing the collar or tag
If the pet seems injured, contact a local vet or emergency clinic
3) No tag or no response?
A local vet clinic or animal shelter can scan for a microchip — this is free in most places and can help identify the owner.
Helpful tips
Approach calmly and move slowly (scared pets may bolt)
Offer water, but avoid feeding unless necessary
Stay with the pet if it’s safe to do so — many pets are found close to where they were lost
Thanks again for helping a lost pet get back home.