General Questions

Great question — and honestly, the best answer is: they work together, not instead of each other. A microchip is implanted under your pet’s skin. While it’s an important form of permanent ID, it does have a few limitations: - Chips can shift under the skin over time, which can make them harder to locate or scan - Someone has to take your pet to a vet or shelter to read the chip - If your contact info isn’t updated with the chip registry, the scan won’t help much A PetHub tag fills in tho...

Totally understandable to panic a little when that alert comes through. The good news: most “mystery scans” have harmless explanations. Here are the most common causes: 1. Someone tested the tag A person may have scanned it just to see how it works. If they didn’t fully close or clear their mobile browser, reopening it can reload the profile — which triggers another scan alert. 2. The QR code appeared in a photo online If your pet’s tag is clearly visible in a social media post or photo, peop...

Great question! PetHub tags can work in many countries, as long as a few key pieces are in place where you live: - Reliable Google map data (many countries have excellent coverage, some have limited detail) - Major mobile carriers that support location services - A community where people have access to a smartphone or a computer to open a web link If your area meets those criteria, the tag and profile lookup should function just as intended. ----------------------------------------------...

We’re truly sorry for your loss. Saying goodbye to a pet is incredibly hard, and we’re thinking of you during this time. When you’re ready, you have a couple options: - Keep the profile as a memorial — we can leave the account active and simply unlink the PetHub tag - Remove the profile — we can delete the pet’s profile and unlink the tag In either case, once the tag is unlinked, it becomes available to use again if you ever decide to welcome another pet into your home. Just email our sup...

You’re in full control of what someone sees when your pet’s tag is scanned — whether you want to share more info or keep it minimal. Here’s how to update it: - Log into your PetHub account - Click the blue Update Privacy Settings button under your pet’s photo - Check or uncheck the fields you want displayed - Scroll down and click Save Settings The next time the tag is scanned, it will show exactly the information you selected.

Yes — and it’s actually a really smart idea. Many pet parents keep more than one tag linked to the same profile so they’re covered in different situations, like: - Attached to the outside of a crate (helpful during travel mix-ups or emergencies so someone can identify your pet without opening it) - Backup collars ready to go - Harnesses - An emergency pet bag And honestly… some pets just like outfit changes. We support the fashion rotation. You can link multiple tags and cards to a si...

Just open your phone’s camera and point it at the QR code on the tag. A link will pop up — tap it to view the pet’s profile. If the camera on a particular phone doesn’t recognize QR codes, a free QR reader app from the App Store or Google Play will do the same thing. No special PetHub app is required.

One of our most-loved features is the map included in a scan alert — but quick note: this is not a live GPS tracker. Here’s what happens: When someone scans your pet’s tag, their phone can share its location (with permission). PetHub then sends you an alert showing where your pet was found on a map. So instead of tracking your pet in real time, you receive the location of the person who scanned the tag — which is usually exactly where your pet is. GPS map alerts are available with the PetHub+...

Welcome to the PetHub pack — let’s get your tag connected. - Go to www.pethub.com - Click the orange ACTIVATE A NEW TAG button - Follow the prompts to create your account, add your pet, and link the tag Once activation is complete, you’ll see an option to upgrade to Premium Service. It’s optional, but it does add extra protection, including: - Map location alerts when the tag is scanned - Text and email notifications when the tag is scanned or the hotline is called - Lost pet poster...

Here’s the simple version: your pet wears a tag, and if someone finds them, it connects them straight to you. Step 1 — Create your pet’s profile Set up a free profile at PetHub.com with helpful details like name, breed, age, medications, allergies, and multiple emergency contacts. Step 2 — Link a tag Attach one (or more!) QR-coded tags or collars to that profile. Step 3 — Choose your protection level Pick between Basic (free) or PetHub+ (premium) service: www.pethub.com/pricing -------------...