General Questions

Microchips & PetHub tags are different, but we highly recommend having both! A microchip is planted under your dog's skin. These can actually move around under their skin and get "lost" or become hard to scan. Also, if someone finds your pet, they have to wait to take them to a vet in order to get them scanned. And if you don't remember to update your information on under your pet's microchip, you could have out of date contact info. PetHub tags offer an easier way for a good samaritan to get ...

I’m sorry to hear you received a false scan notification, I’m sure that was a worrisome moment for you! There are a couple of reasons why this may have occurred: - Someone scanned the tag to test it and didn't clear the browser. This means when they opened their browser on the mobile device it showed the profile again which triggered the email. - If there is a picture anywhere online with the QR code showing clearly enough, it is proven people will scan it to see what it does. Try cl...

We are super excited that folks all over the world want the "Powered by PetHub” pet ID tags and collars (and, yes, we can ship worldwide!). There are 3 critical factors when it comes to our service no matter where you live: - Good GPS map data through Google (most countries have EXCELLENT mapping data, others...not so much). - Major mobile carriers that support GPS services. - A high population of people who either have access to smartphones or a computer for easy look-up of a web addr...

We are so terribly sorry to hear about the loss of your beloved pet. It is never easy to lose a four-legged family member, and our thoughts are with you during this time. There are a couple different things we can do. - We can leave their account active as a memorial to them and un-link the PetHub tag from the profile - We can delete the pet profile and un-link the tag. Both ways, once the tag is unlinked, it is available to use again if you ever decide to get another pet. Email our...

If your pet's tag is showing more information than you'd like, or not enough information, you can control what data is shown about you & your pet when their tag is scanned. Just follow the steps below! - Log into your PetHub account. - Click on the blue "Update Privacy Settings" button below your pet's picture. - Check or un-check the boxes containing the information you do or don't want to be displayed. - When finished, scroll down and click the "Save Settings" button. Next time ...

Yes, you can! It is actually a really good idea to have multiple tags for several reasons. For example: - Attached to the outside of their crate (this allows identification without a stranger entering their space - a really good idea for travel separation accidents or natural disasters) - Extra collars prepped and ready to go - Harnesses - Emergency pet bag Plus, your pup might just be a fashion hound and want a different color for each day of the week...and we fully support that...

To scan the QR codes on the PetHub tag you will need a QR reader application. Most newer phones have a QR code reader built into their cameras. If yours doesn't, you can always download an app. We don't have our own specific app but there are multiple available in the app store for both Androids & iPhones!

Our customers’ #1 favorite feature is the GPS Map that is sent with the PetHub scan notification (note, this is not a live GPS tracker). The rescuer scans your pet's tag and then PetHub pulls the GPS information from the rescuer’s phone. With their permission, PetHub can send you an immediate GPS location alert of where your pet was found. GPS availability is only through the Premium Subscription. Find out more about our Premium services at pethub.com/pricing (http://pethub.com/pricing)

We are excited that you are joining the PetHub pack! To get started creating your account, simply go to www.pethub.com (http://www.pethub.com) and click on the grey ACTIVATE MY PET'S NEW TAG button. This will walk you through creating your account, adding your pet, and linking their PetHub tag! Once you activate your tag, you will be taken to a page offering our Premium Service upgrade! This is optional (however, highly recommended). Our Premium Service includes great extra benefits like: ...

That is a very good question! We are so excited that you are interested in learning more about us! How PetHub Works: - You create your pet’s free online profile on PetHub.com (http://PetHub.com). The profile contains info about your pet including their name, breed, age, medications, allergies, multiple emergency contacts, etc. - Link that profile to one (or more!) of our QR coded tags or collars. - Choose your level of protection with our Basic (free) or Premium subscriptions. (learn ...