My pet has crossed the rainbow bridge, what do I do with their profile?

We are so terribly sorry to hear about the loss of your beloved pet.

It is never easy to lose a four-legged family member, and our thoughts are with you during this time.


There are a couple different things we can do.

  • We can leave their account active as a memorial to them and un-link the PetHub tag from the profile
  • We can delete the pet profile and un-link the tag.

Both ways, once the tag is unlinked, it is available to use again if you ever decide to get another pet. Email our support team at and let them know how you would like to proceed and they will be more than happy to assist.